Client Consultant Middel Market

Must live in the Areas Listed

JOB DESCRIPTION

POSITION SUMMARY

The Account Management Coordinator (AMC) plays a crucial role in maintaining client satisfaction and supporting the US Employer Sales Team.

Key responsibilities include participating in new business case discovery and implementation calls, collaborating with cross-functional partners to manage the book of business, providing routine communications, and updating client information and benefit intent.

Additionally, the AMC coordinates third-party vendors, completes product incentive forms, and works closely with the Sales Team to ensure client needs are met and potential issues are proactively addressed.

Cigna Competencies : Cigna's competencies identify behaviors required for success at all levels of the organization.

Align

• Builds Networks : Effectively building formal and informal relationship networks inside and outside the organization.
• Manages Complexity : Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Inspire

Instills Trust : Gaining the confidence and trust of others through honesty, integrity and authenticity.

Develop

Nimble Learning : Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

Deliver

• Action Oriented : Taking on new opportunities and though challenges with a sense of urgency, high energy, and enthusiasm .

DUTIES AND RESPONSIBILITIES

• Collaborate with Sales, Service Operations, and other applicable partners to manage book of business, address issues, and identify process improvements.
• Provide routine communications on behalf of Sales, including eKits and product materials, to clients and internal teams.
• Intake requests and submit forms to appropriate partners (OS, reporting, BOR / BAFb, OLAM).
• Update Salesforce information (e.g., contacts, MLS status, PG activity, benefit summaries) for sold and renewing cases.
• Complete product incentive forms to ensure accurate and timely processing.
• Coordinate and manage set-up of third-party vendors.
• Actively participate in new and existing business discovery and implementation calls.
• Liaise with Sales to meet client needs and proactively address potential problems.
• Keep Sales informed of account status and engage in role-related workgroups, special projects, and best practice sharing initiatives.
• Own creation of BNCA (Business Notification Case Alert) and handoff to Client Implementation.
• Managing PBAB (Product Benefit & Advisory Board) on renewals.
• Provide load balancing support to ACMs if capacity allows.
• Other duties as business need dictates.

POSITION REQUIREMENTS

• Bachelor’s degree highly preferred.
• Proficient knowledge (min 3-5 years) in health care / managed care business; to include many or all the following : product knowledge, sales practices, account management and knowledge of administrative operations.
• Knowledge of Cigna funding options, benefits structure, (product suite, programs & solutions) and platforms are preferred.
• Ability to manage through systems and influence both external clients / brokers and internal matrix partners.
• Salesforce & KnowledgeXchange experience preferred.
• Strong Word, Excel, PowerPoint, SharePoint, Outlook skills.
• Ability to make quality decisions.
• Strong verbal and written communication skills.
• Solid presentation skills.
• Ability to simplify complex topics and information.
• Displays empathy & compassion.
• Demonstrated planning / organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work.
• Demonstrated ability to develop strong working relationships with both external clients / brokers and matrix partners in the organization;

ability to leverage matrix resources to drive deliverables.

Last updated : 2024-04-28